Applying Humane Tech to Slack
Speakers
Event date
February 26, 2025

Erika Anderson from Storytell.ai runs an interactive session about how we can apply humane design principles to our business communication tools.

IDEO hosted Erika Anderson who runs Storytell.ai, a start-up focusing on accelerating and incoporating the principles of Humane technology into our lives to simplify and clarify the noise that our digital tools introduce. Erika began by highlighting the principles: Empowering Users, Fostering Accountability, Enhancing Human Connection, and Minimizing Harm. The context behind Erika's push for Human Technology was a matrix of some of the ways technology has made our lives measurably worse. Things like the erosion of attention, well-being, and autonomy; the amplification of misinformation & social division; exploitation of privacy and the manipulation of users.  The brainstorm was geared to get us thinking about how to apply these principles to our much-maligned, much-used work communication platform, Slack. Necessary for the modern hybrid workplace, Slack has also been the cause of a significant source of stress. Many of the things we associate with the drawbacks of a modern working environment -- the need to always be available, the stilted communication protocols, the overwhelming flood of messages -- are part of the Slack experience. So, we thought of ways to fix it. Applying Erika's Humane Design principles we reimagined the workplace communication experience to heighten a sense of togetherness and ease of collaboration, while reducing those elements that contributed to a heightened sense of anxiety and stress. We thought of how we moments of delight, like incoporating a BeReal-esque time prompt for your team to share something fun, while also thinking through ways AI might help negotiate and facilitate discussions within channels and sense-make alongside us. Erika mocked up our concepts and gave them back to us, painting a path forward that involves less stress-checking your phone at midnight, and more rituals that lead to balanced and joyful collaboration.